Terms and conditions

Introduction

 

This website, chelseacreative.co.uk is owned and operated by Nicole Ramson, [insert ABN here]. If you have any questions or need further information, please contact: 

Nicole Ramson

Nicole@chelseacreative.co.uk

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and we care about making sure we both know where we stand. When you visit this website and purchase our services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or work with us.

All products and services advertised on this website are offered in compliance with the Consumer Rights Act 2015.

We may modify this information provided on this website at any time, including altering or deleting it without notice. 

General Disclaimer

On this website you will find information about Chelsea Creative’s branding, design, social media and marketing services, and general-purpose guides in the form of free content downloadable as PDF or via blog posts and email newsletters. This information is provided solely for the purpose of helping you to make a decision when it comes to working with me. Content that is free to download is designed to provide general branding and marketing advice, and is not tailored to your unique situation.

 

Our rights and responsibilities

Although we value our community of entrepreneurs and anyone who looks to Chelsea Creative for advice, there is no professional relationship formed between us unless you explicitly choose to work with us by purchasing our services and/or products. Any agreement between us does not mean Chelsea Creative is an employee for any reason, and we remain open to fulfilling similar service agreements, tasks and activities for other entities.

Any testimonials and case studies we may display on this website are based on our experience and those of previous clients. They are not guarantees that anyone else will achieve the same results. 

 

External Links

We provide links to third-party websites and social media channels on this website. We’re not responsible for any of the content on these websites, and to the best of our knowledge at the time of creating this website, these links do not contain adult content or illegal material.

 

Specific Disclaimer

Design and Marketing Services

The intention with Chelsea Creative’s services and products is to help businesses and entrepreneurs with their branding, marketing and design. Although our experience in marketing and design informs the quality of our work, we can’t always guarantee that clients will achieve their business goals by choosing to work with us. We strive to do the very best work we can for each of our valued and respected clients, but also rely on their input to ensure we meet the brief, and rely on constructive feedback to ensure the project finishes in alignment with their expectations.

We make no guarantees other than that our services described will be provided to our clients in accordance with a formal agreement or proposal that we both sign off on. If you choose to work with us, you acknowledge we can't guarantee any results such as sales made, customer acquisition acquisition, etc., and such outcomes are based on subjective factors not controlled by us.

Our services are intended to benefit businesses that have already have a viable product or service, have established a product-market fit, and that have a solid understanding of their target market.

Our services will not benefit businesses that are yet to establish a viable product or service, or are unsure of their target market. If this is your business, we highly recommend taking the time to do your research before engaging the services of a branding and design professional. It will make the whole process a lot easier, and a lot more enjoyable! 

 

Free Guides and Downloads

 

We offer free content on this website, filled with general branding, marketing and design advice and tips. The nature of this content is to enhance your understanding of branding, marketing and design, and demonstrate our expertise in this area. 

This content would benefit small businesses that are yet to fully realise their brand’s visual identity, yet already have a viable offer and a product-market fit.

Although we envision that those who take our general advice will achieve results, we are not responsible for what may happen should you choose to take our advice without a private, purchased consultation. General advice in the form of free content should never supplement an actual strategy or professional advice.

At the time of uploading these free guides, they are to the best of our knowledge error and virus free.

Intellectual Property

The content on this website and within downloadable guides is protected by copyright. No portion of this website or our downloads may be copied or replicated in any form without our written consent.

Once each client project has finished and both parties have signed off, all intellectual property rights are transferred over to the client. However, all clients acknowledge that we may use examples of their assets in case studies to display on our website for promotional purposes of our own brand.

 

Confidentiality

Any information or communication directly between Chelsea Creative and our clients will not be disclosed to any third parties, and both parties recognise this. Neither party shall disclose any agreements or communication without the other party’s prior written approval.

 

Payment Terms

A non-refunable 50% deposit must be transferred before work is started, Balance paid upon completion.

 

Refund Policy

We do not offer a refund for clients who have not seen a measurable return on their investment. All payment is for our time, energy, skills and labour, and our pricing structure is not dependent on the project’s outcome. 

 

Change of Mind

As a small business, we do not offer a refund for change of mind, so we encourage clients to choose carefully. If disagreements arise, we welcome a meeting with our clients to discuss concerns and negotiate a win/win solution. 

Consumer Guarantees

Minor Problem

If there are any issues with digital assets delivered to you, please email Nicole@chelseacreative.co.ukand we’d be happy to resend them.

Sometimes we use third party applications to share files, assets and resources. We are not responsible for how these third party applications operate and collect data, and encourage clients to please read each respective third party application’s terms and conditions and privacy policies.

 

Visitor Information

This website contains contact forms designed to allow you to contact us easily.

These forms collect your name and email address, and are used when we respond to your enquiry.

These details are stored securely, and are not shared with any third party.

We also have a mailing list that you can join for free tips, advice and guides designed to assist you with your branding, marketing and design. When you join this mailing list, we keep your information private. We do not share our subscriber list with any external party, and you can opt-out of communications at any time.

We do not add clients to our mailing list without expressed permission.

 

 

Jurisdiction & Dispute Resolution

Jurisdiction

Chelsea Creative is located Bath, United Kingdom, and bound by the Consumer Rights Act 2015. Although we work with businesses all over the world, we’re based in the United Kingdom and are bound by their laws. 

 

Negotiation

If you have any issue or complaint arising out of your use of this website or with our services, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

 

Meditation

If we’re unable to come to a win/win solution, each party has the right to proceed to mediation with the assistance of an accredited mediator who is independent of each respective party. We agree to share the costs of mediation equally between us.

 

Litigation

If we still can’t come to an agreement with a mediator, litigation can be considered as a very final resort.

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